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FAQ

Frequently asked questions

If your question is not here, email us and we will answer it — and probably add it.

Do I need to be a network engineer to use it?

No. That is the whole point. MikrotikAdmin asks what you want to achieve — "share bandwidth fairly", "block a device", "set up a hotspot" — then writes the RouterOS rules for you and shows you exactly what it will change before it changes anything.

Which MikroTik routers does it work with?

Any router running RouterOS 6.4x or RouterOS 7.x with the API enabled. It detects the version on connect and uses the correct paths for that generation, including the different User Manager layouts.

Is the licence a subscription?

Yes. Basic, Standard and Pro are billed yearly and include updates and support for as long as the licence is active. The optional cloud add-on is billed monthly on top, per router.

What is the difference between the licence and the cloud add-on?

The licence runs the app on your computer against a router you can reach. The cloud add-on lets you manage routers that are somewhere else entirely, and gives your customers a self-signup portal. It is an add-on to a Standard or Pro licence, not a replacement for it.

Can I try it before paying?

Yes. The free trial runs for 5 days with full ticketing so you can create, print and manage vouchers on your own router. No card is required to start.

What happens to my routers if I stop paying for the cloud add-on?

Nothing on the router changes. The configuration lives on the router itself, not in our cloud. You lose remote management and the customer portal; the desktop licence and everything you configured keeps working.

Do you support RouterOS 7 User Manager?

Yes, including the fact that User Manager is a separate package on RouterOS 7. If it is not installed the app tells you so and how to install it, instead of failing with a raw API error.

How do I pay?

Card, bank transfer and USSD through Paystack and Flutterwave, in naira. Receipts are issued automatically.

Something else?

Ask us directly

Try it on your own router, free for 5 days

No card, no account. Download it, connect to your router and print your first batch of vouchers today.