Refund Policy

Last updated: 11 September 2026

We would rather you were sure before you paid, which is why there is a free trial. This policy explains what happens when something still goes wrong.

Try before you buy

Every licence tier can be evaluated using the five-day free trial on your own router, without giving us payment details. We strongly encourage you to confirm the app connects to your router and does what you need before purchasing.

Desktop licences

If the software does not work on your setup and we cannot fix it, you may request a full refund within 14 days of purchase. Contact support first — most problems are configuration issues we can resolve quickly.

We are unable to refund where:

• The request is made more than 14 days after purchase.
• The licence has been used extensively and the request is simply a change of mind.
• The problem is caused by hardware we do not support, and this was stated before purchase.
• The licence key has been shared or resold.

Cloud add-on

Subscriptions can be cancelled at any time and stop at the end of the period already paid for. We do not pro-rate part-months.

If the platform suffers a prolonged outage that prevents you managing your routers, contact us — we will credit the affected period.

How to request a refund

1. Email support@mikrotikadmin.com from the address you purchased with.
2. Include your order reference and what went wrong.
3. We will respond within 3 business days.
4. Approved refunds are returned by the original payment method within 7–14 business days, depending on your bank.

Chargebacks

Please contact us before raising a chargeback. A chargeback suspends the licence automatically and takes considerably longer to resolve than an email.

Contact

Penmedia Tech Services — support@mikrotikadmin.com, +2348057719300