Privacy Policy

Last updated: 11 September 2026

Penmedia Tech Services operates MikrotikAdmin. This policy explains what we collect, why, and what we deliberately do not collect. It is written to reflect the Nigeria Data Protection Act.

What we collect

When you buy a licence

• Your name and email address.
• A hardware identifier derived from the machine you activate on, used solely to bind the licence to that device.
• Payment confirmation from our payment provider. We never see or store your card details.

When you use the cloud add-on

• Your account email and password, stored hashed.
• The routers you enrol, and operational data needed to manage them.
• Records of your subscription and payments.

When you visit this website

• Standard server logs, and analytics and consent data as described by our cookie notice.
• Anything you type into a contact form.

What we do not collect

The desktop application runs on your machine and binds only to that machine. Your router passwords are stored locally, encrypted, and are never transmitted to us. Your router configuration lives on your router. We do not collect the browsing activity of people who connect to your hotspot.

The free hotspot login page builder requires no account. Designs are assembled in your browser and the page you download is generated there.

Your customers’ data

If you use the cloud platform to let your own customers sign up, you are the data controller for those customers and we process that data on your behalf. You are responsible for having a lawful basis to collect it and for your own privacy notice to them.

Why we hold it

• To issue and validate your licence.
• To provide and bill for the cloud add-on.
• To answer your support requests.
• To meet tax and accounting obligations.

Sharing

We share data only with the providers that make the service work: our payment processors, our hosting provider, and our email provider. We do not sell personal data.

Retention

Licence and payment records are kept while your licence is valid and afterwards for as long as tax law requires. Cloud account data is deleted on request, except where we must retain financial records.

Your rights

You may ask for a copy of your data, ask us to correct it, or ask us to delete it. Email support@mikrotikadmin.com and we will respond within 30 days.

Security

Traffic to our services is encrypted in transit. Passwords are hashed. Stored router credentials on your own machine are encrypted at rest. No system is perfectly secure, but we do not store what we do not need.

Contact

Penmedia Tech Services — support@mikrotikadmin.com